"Cannot play media while voice activated dialing is active"

My new bold will not ring, play ring tones or play music. It seems to have no external audio ability. The audio works during phone calls but no other sound but vibrate work.

When I select play music I get this error -- "Cannot play media while voice activated dialing is active" I can't figure out what I'm suppose to turn off to get the audio to work again.

I try with this way, I rest the device by removing the battery and starting again an ringer and media audio are now working.